Frequently Asked Questions

1. Is the shipping free? Are there any hidden fees?

2. How much it will take from the moment I payed until I'll receive the tool?

3. How secure is the payment?

4. How many times I can reset an unit?

5. What skills do I need to use this tool?

6. Will be any update to the current list of machines?

7. Are these updates free for customers that alreay bought the tool?

8. Is the tool working with the latest models like C224e/C284e/C364e?/a>

9. Can I purchase spare parts or toners from you?

1. Is the shipping free? Are there any hidden fees?

The shipping is free and there are not even one hidden fee.

2. How much it will take from the moment I payed until I'll receive the tool?

Most packages arrives to our buyers in 4-5 working days. You can track your package based on the AWB number that we'll provide to you once the shipment leave our office.

3. How secure is the payment?

The payment is very secured. We are using the leader at this moment in online payments PayPal. We don't have access to your credit cards, all we see is that a payment was made through PayPal, the name and the address of the buyer. More details you'll find here.

4. How many times I can reset an unit?

As long as your copy quality is still good, you will be able to easily reset your counter and enjoy many more high-quality printed pages.

5. What skills do I need to use this tool?

The tool is very easy to use. Every step that you'll make is very well explained in words and pictures.

6. Will be any update to the current list of machines?

Yes, the list is updated periodically. Once a new model appears, we will added the documentation for that product to the current list of machines.

7. Are these updates free for customers that alreay bought the tool?

Yes, at every new version released, our buyers are receiving these updates for free.

8. Is the tool working with the latest models like C224e/C284e/C364e?

Yes, these models are in our list too.

9. Can I purchase spare parts or toners from you?

No, we're sorry but we are not selling any spare parts, imaging units or toners.